contact@hello.sgrautomotive.co.uk 0161 694 7331

Privacy Policy

This policy explains what personal data we collect when you contact us or book a job, why we collect it, and what we do with it. We've tried to write it in plain English rather than legal jargon. If anything isn't clear, call us on 0161 694 7331 or email contact@hello.sgrautomotive.co.uk.

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About this policy

Last updated: 4 September 2026

Who we are

Manchester DPF Cleaning provides mobile DPF cleaning and related diesel particulate filter services across Greater Manchester and the surrounding area. We're powered by SGR Automotive, based at Plot Zero, James Nasmyth Way, Nasmyth Business Park, Eccles, Manchester.

For the purposes of data protection law, SGR Automotive is the data controller for any personal data collected through this website or through booking a job with us.

What personal data we collect

Depending on how you get in touch or book a job, we may collect:

We do not store your payment details. Payment is taken by card machine or bank transfer at the time of the job, and we do not hold or process card numbers ourselves.

Name

so we know who we're dealing with and who the vehicle belongs to.

Phone number

to confirm bookings, arrange access to your vehicle, and update you if a technician is running late.

Email address

to send booking confirmations, quotes, or answer your enquiry.

Address or location

since we're a mobile service, we need to know where to send a technician (your home, workplace, car park, or site).

Vehicle registration and details

make, model, and registration, so we can prepare for the job and confirm the fault.

Why we collect it and how we use it

We only collect what we need to do the job properly. This includes:

We do not use your personal data for marketing unless you've specifically agreed to it, and we do not carry out automated decision-making or profiling.

  • Booking your appointment and arranging a time and location for a technician to attend.
  • Carrying out the diagnostic and the DPF clean or related work itself.
  • Contacting you about your booking, including confirmations, delays, or follow-up questions.
  • Keeping basic records for invoicing, warranty purposes, and our own legal and accounting obligations.

How long we keep your data

We keep personal data for as long as necessary to provide the service and meet our legal obligations. As a general rule:

After that, we delete or anonymise the data unless we're required to keep it for a legal reason.

  • Booking and job details are kept while they're useful for warranty or follow-up purposes.
  • Financial records (invoices, payment references) are typically kept for around 6 years, in line with standard UK tax and accounting requirements.
  • Enquiries that don't turn into a booking are deleted or anonymised after a reasonable period if we don't hear back from you.

Who we share your data with

We do not sell your personal data to anyone, ever.

We only share personal data with:

We do not share your data with marketing companies or other third parties for their own purposes.

  • SGR Automotive, as the business powering Manchester DPF Cleaning, for the purpose of carrying out and managing your job.
  • Payment processors, if applicable, solely to process payment for the work carried out. As above, we don't store your card details ourselves.
  • Third parties where we're legally required to, for example if requested by a regulatory or law enforcement body.

Cookies

Our website uses a small number of cookies to help it function and, where used, to understand how visitors use the site. We don't use cookies to store payment or sensitive personal data. Full details are in our Cookie Policy.

Your rights under UK GDPR

Under UK data protection law, you have the right to:

To exercise any of these rights, just get in touch using the details below. We'll respond within a reasonable timeframe and won't charge you for a standard request.

Access

the personal data we hold about you.

Correct

any information that's inaccurate or incomplete.

Request deletion

of your data, where we're not required to keep it for legal reasons.

Object to or restrict

certain uses of your data.

Complain to the Information Commissioner's Office (ICO)

if you think we've handled your data incorrectly. You can reach the ICO at ico.org.uk.

Contact us about your data

If you have any questions about this policy or how we handle your personal data, contact us:

  • Phone: 0161 694 7331
  • Email: contact@hello.sgrautomotive.co.uk
  • Address: Plot Zero, James Nasmyth Way, Nasmyth Business Park, Eccles, Manchester

Changes to this policy

We may update this policy from time to time, for example if our services or legal obligations change. Any updates will be posted on this page with a new “last updated” date.